Copperas Cove Utilities Administration offices to be closed Thursday, Friday

Copperas Cove utility customers wanting to pay bills, connect or disconnect services might want to wait until Monday to do so.

According to a press release issued on Wednesday afternoon by the City of Copperas Cove, the Utility Administration offices will be closed Thursday, Jan. 30, and Friday, Jan. 31.

However, a staff member will be outside to accept check or money order payments, receive service requests, and answer questions.

“As we near the final stages of the integration, it is necessary for Utilities Administration staff to receive comprehensive training on the new system and work through final integration details to ensure quality services.”

The city will have electronic message boards placed at City Hall for further notification.

Cash payments will be accepted on Thursday and Friday at the city’s Development Services office, in Suite G at City Hall.

“The City of Copperas Cove and Utilities Administration is pleased to announce the transition process and integration of data is on schedule as planned. We are appreciative of the continued patience of our valued citizens and customers,” said the city’s public information officer.  

The city anticipates the first round of billing will be generated mid-February.

The first round of bills will include consumption from the last reading date, as well as all applicable fees/charges; this essentially could be a ‘double’ bill.

“We understand the hardship this could cause for some, so customers will have the ability to establish a payment arrangement by speaking with a Customer Service Representative (CSR) to make the request once the next bills arrive.”

The city encourages customers to continue making some sort of payment in advance and in anticipation of receiving the reconciled bill.

Delaying payments during the transition period will not cause delinquency, late fees or disconnections, the press release stated.

CURRENT PAYMENT OPTIONS:  

Mail:

City of Copperas Cove Utilities Administration, P.O. Drawer 1419, Copperas Cove, TX 76522 (check or money order; include bill stub or name, service address and account number)

By Phone: (Not available on January 30 and 31)

Call the local office at (254)547-8718 to make payments by phone (credit/debit card)

Hours: 8:00am to 4:30pm

In Person: (Not available on January 30 and 31)

City of Copperas Cove Utilities Administration, 914 S. Main Street, Suite A (check, money order, cash, credit/debit card); Suite B (check, money order, credit/debit card – no cash)

Hours: 8:00am to 4:30pm

Drop Box Locations:

Utility Administration, 914 S. Main Street, Suite A & B (Suite A has a drop location available inside during business hours; Suite B door has an outside drop location available AFTER business hours)

Police Department, 302 E Ave E (payments may be dropped off inside the facility by handing the sealed payment to a Records Clerk or Communications Operator, available 24 hours)

*(Drop Box payments should be check or money order only; include bill stub or name, service address and account number)

Online:

Customers who previously registered for an online account, or had an account number issued prior to the transition, may now log in and make online payments through the WaterSmart customer payment portal. Please note that until the transition is complete and past account payments are reconciled, the customer balance may not be accurate. See link at: https://copperascovetx.watersmart.com/index.php/welcome.

Automatic Draft (ACH):

Coming soon; will be announced once transition is complete